How is payment handled?

• All logo and brand kit services must be paid in full at booking.

• Services are non-refundable and non-transferable.
  
  

What file formats are provided?

• All logos are provided in SVG and PNG format only.

• Backgrounds are white unless otherwise requested.

• Additional file types are not included unless purchased as a custom upgrade (please contact Kate directly to discuss)
  
  

How many revisions are included?

• Seed Kit: 2 revisions

• Sprout Kit: 3 revisions

• Root Kit: 3 revisions
  
  

• Additional revisions may be purchased for an extra fee.
  
  

What counts as a revision?

• A revision is a round of changes to an existing concept.

• Complete redesigns (e.g., new concept direction) are not included and will be quoted separately.
  
  

Do you offer hand-drawn logos?

• Yes! Hand-drawn outline logos are available as an add-on (“The Root Line”).

• Clients may provide photos (e.g., of horses, animals, or farm scenes) to be used as inspiration.

• Hand-drawn work requires extra time and is subject to additional cost.
  
  

Can I request fonts or brand colors?

• Mini brand kits include a defined number of colors (3–5) and simple usage guidance.

• Fonts are included only in the Root Kit (full brand kit with typography).
  
  

How do I communicate my vision?

• All clients will receive a short brand questionnaire and a phone/Zoom consultation (up to 1 hour) to clarify style preferences, colors, and inspiration before design begins.

• Reference and inspiration photos are strongly encouraged. Sharing color palettes, sketches, product photos, or brand mood images helps ensure the design reflects your vision.

What happens if I change my mind mid-project?
Payments are non-refundable. Work completed up to that point will be delivered, and further work will not continue.

Prairie Path Coaching

How are coaching sessions scheduled?

• Coaching sessions are scheduled within Floral Frontier’s availability.

• Calls are typically offered in the evenings. Clients will be provided with available time slots to choose from.
  
  

How is payment handled?

• Coaching must be paid in full at booking to secure your sessions.

• Sessions are non-refundable and non-transferable.

What if I need to cancel?

• Clients must provide at least 24 hours’ notice to cancel or reschedule a coaching session.

• If less than 24 hours’ notice is given, the session is forfeited with no refund or reschedule option.

• Each booked session may only be rescheduled once. Additional reschedule requests will result in the session being forfeited.

• Reschedules (with proper notice) are offered based on Floral Frontier’s availability.

What if I’m late?

• Coaching sessions are booked with specific start and end times.

• If you arrive late, the session will still end at the scheduled time.

• Missed time cannot be carried forward or added to another session.

Can I record my sessions?

• No recordings are allowed. Clients are responsible for taking their own notes during coaching.
  
  

What topics can be covered?

Coaching is focused on small business marketing and branding support. Approved topics include:

• Content planning and strategy

• Canva + template support

• Branding guidance (using your existing kit)

• Social media basics & scheduling tools

• Marketing mindset, SMART goals, and building consistency

Coaching does not cover unrelated business areas (e.g., taxes, HR, legal advice).

The Campfire Circle

How many people are in a workshop?

Workshops are kept intentionally small (6–8 participants) to create an intimate, one-on-one feel in a group setting.

How do I secure my spot?

• Workshops must be paid in full at booking to reserve your seat

• All workshops are non-refundable and non-transferable.
  
  

Can I choose the date and time?

• Workshop dates and times are non-negotiable. Please ensure you are available before booking, as sessions cannot be rescheduled.

• For 6-week workshops, all sessions are pre-scheduled in advance.

• If you miss a session, it is not carried forward, tacked on to the end, or made up separately.
  
  

Are materials included?

• Yes. Worksheets and resources are included, depending on the workshop.

• Clients are responsible for completing homework or prep work where assigned.
  
  

Can I record the workshop?

• No recordings are allowed. This protects all participants. Clients are encouraged to take notes during the session.
  
  

Will you be there during the session?

Yes. Floral Frontier will be present at all times during your session. My role is to ensure the space is respected, provide light guidance, and support you while you create content. In addition, I may have an assistant with me to help with set-up, organization, or greeting participants.

What about respect and conduct?

• Respectful behavior is required at all times.

• No nudity or sexual content of any kind is permitted during Porch sessions.

• If a model needs to change outfits, this must be done in the restroom only.

• If disrespectful or inappropriate behavior occurs, the session will end immediately, and the client will be asked to leave. They will also not be permitted to return or book again in the future.
  
  

Are spots limited?

Yes. Porch sessions are very limited and fill quickly. Once spots are booked, you will be contacted with your confirmed time.

Can I choose my time?

Session times are non-negotiable. To book a Porch session, you must be available for the entire day. Specific time slots will be assigned and cannot be changed.

What if I can’t make it?

• There are no refunds for no-shows.

• Bookings are non-transferable. You cannot give or sell your time slot to another person or business.

• Cancellations are non-refundable. Outdoor sessions canceled due to weather will be rescheduled, not refunded.
  
  

What about pets?

• Dogs: Allowed only with prior approval. Please request permission at the time of booking.

• Cats and exotics : Absolutely no cats are allowed indoors for health and allergy reasons.
  
  

What do I need to bring?

Clients must bring their own phone or camera to capture content. Floral Frontier provides the location, styling, and light guidance — but all content capture is the responsibility of the client.

How many people can I bring?

• Packages include one business owner and a single model/staff member.

• Additional participants (staff or models) are subject to an extra fee (see Add-On Menu).

• All participants must be disclosed at booking.

What about children?

Children are welcome if they are part of your brand story, but they must be supervised at all times. Parents/guardians are fully responsible for the safety and behavior of children during sessions and Floral Frontier must be notified at the time of booking. Children and pets are NOT permitted at the same time. 

What if I’m late?

Sessions begin and end as scheduled. Please arrive on time and fully prepared, as your session cannot be extended.

Who is responsible for the space?

• Clients are expected to respect all locations, props, and décor.

• Any damage to the property, décor, or props will be the responsibility of the client.

• Clients must clean up any personal items or garbage. A cleaning fee may be charged if the space is left in poor condition.
  
  

Can Floral Frontier use my images?

• Clients retain full rights to the content they capture.

• By booking with Floral Frontier, you grant permission for behind-the-scenes footage and photos to be captured during your session and used for Floral Frontier’s marketing and social media.

Will you be there during the session?

Yes. Floral Frontier will be present at all times during your session. In addition, I may have an assistant with me to help with set-up, organization, or greeting participants.

What about respect and conduct?

• Respectful behavior is required at all times.

• No nudity or sexual content of any kind is permitted during sessions.

• Outfit changes must be done in a restroom or designated private area.

• If disrespectful or inappropriate behavior occurs, the session will end immediately, and the client will be asked to leave. They will also not be permitted to rebook in the future.
  
  

How does timing work?

• Sessions start and end as scheduled. Please arrive fully prepared and on time with your products, staff, or props ready.

• Extra time must be arranged in advance (see Add-Ons).
  
  

What if I can’t make it?

• There are no refunds for no-shows.

• Bookings are non-transferable.

• Cancellations are non-refundable. Rescheduling may be available only under exceptional circumstances and at the discretion of Floral Frontier.
  
  

What do I need to bring?

Clients must bring their own phone or camera to capture content. Floral Frontier provides light styling, staging support, and guidance — but all content capture is the client’s responsibility.

How many people can I bring?

• Packages include one business owner or single model.

• Additional participants (staff or models) are subject to an extra fee (see Add-Ons).

• All participants must be disclosed at booking.
  
  

What about children and pets?

• Children are welcome if they are part of your brand story, but they must be supervised at all times. Parents/guardians are fully responsible for the safety and behavior of children during sessions, and Floral Frontier must be notified at the time of booking.

• Pets may also be included if they align with your brand. However, if children and pets are present together, a parent/guardian must supervise the child and a separate pet owner/handler must supervise the pet at all times.

• Floral Frontier will not be held liable or responsible for any possible injuries involving children, pets, or their interactions during a session.
  
  

Who is responsible for the space?

• Clients are responsible for ensuring their location is safe, clean, and available for the session.

• Any damage to Floral Frontier props or décor used during the session will be the responsibility of the client.

• If the space is left in poor condition (extra cleanup required), an additional fee may apply.
  
  

Can Floral Frontier use my images?

• Clients retain full rights to the content they capture.

• By booking with Floral Frontier, you grant permission for behind-the-scenes footage and photos to be captured during your session and used for Floral Frontier’s marketing and social media.
  
  

Do I need a brand kit before ordering?
Yes. A brand kit (colors, fonts, logo) is essential for most Horizon services. Planners, premium designs, and refinements are all built on your established brand identity. If you don’t have one yet, it must be created first — either through Floral Frontier’s Seeds & Roots package or an existing brand kit you provide.

How do I know which Horizon service is right for me?
Each path is mapped for a different stage of your brand journey. Dawn, Harvest, and Trail Maps are for planning; Golden Hour Plans and The Harvest are for refining and polishing; The Last Light is for closing touches. If you’re unsure, I’ll help guide you toward the right trail.

How are planners and templates created and delivered?
All planners and templates are created through Canva and sent to you as ready-to-use PNGs. You don’t need to edit them — they’re done for you and ready to follow.

Are consultations included with planners?
Yes. Each package comes with consultation time so your planner is matched to your business goals.

What is the turnaround time for planners?
Planners are delivered within 7–10 business days after your consultation call.

What’s included in a Horizon service?
Each package comes with a detailed outline before we begin — you’ll know exactly what’s covered (and what’s not). Think of it like a map: clear markers, no guesswork.

How long does the process take?
Timelines vary by service. Smaller Horizon projects can take 2–3 weeks, while in-depth packages (like The Harvest or Trail Map) may take 4–6 weeks. Timelines will always be discussed and agreed on before we begin.

How many revisions are included?
Each Horizon package includes a set number of revisions (usually 1–2 rounds). Extra revisions are available for an additional fee if needed — just like extending a trail ride.

Do you offer payment plans?
No — payment is required in full at the time of booking. Your spot is secured once full payment has been received.

Can I book a Horizon service now and use it later?
No — each Horizon spot is for immediate booking. Services must begin within the agreed timeframe, as spaces are limited.

What if I need to reschedule or pause a project?
Life on the frontier has its surprises. If you need to pause, we’ll adjust once. Beyond that, additional fees may apply to restart the project.

What happens if I change my mind mid-project?
Payments are non-refundable. Work completed up to that point will be delivered, and further work will not continue.